“Taking five kids to the store will be fun” are words that have never came out of my mouth….ever. Three I can do no problem. Four can be done but when I get all five together it does not seem to go so well. Grocery shopping is a must and with summer in full swing it seems to be the only thing I manage to get done weekly(sometimes twice a week) The challenge is trying to push two buggies around the store with five children in tow. To make things easier my husband and I have been taking turns running to the store. But there are times taking all five just can’t be avoided. We recently started exploring ways to make our shopping experience easier, or at least we thought it would be easier.
I admit, I do my fair share of ordering off of Amazon. I like the convenience of my order showing up at my doorstep within a few days. But never really thought about ordering our groceries online. But when my husband said, Hey let’s try Sam’s Club pickup, I was willing to give it a try. We sat down with a modified list and clicked away on the products we needed. Being our first pick up we keep things simple: paper towels, juice boxes for the kids, some snack foods for the kids and a few cleaning supplies. We placed the order and even picked the time we wanted it ready for pickup. We selected between 11 and noon so I could pick the kids up some lunch while we were out.
The next morning I received an email and text saying our order was ready for pickup. I loaded the kids in our van and headed down the road. When I arrived at Sam’s I pulled in the drive-thru area marked Pickup orders. I quickly realized that there was no window, nor door, nor employee anywhere in sight. I was the only vehicle in line so I waited a few minutes to see if maybe someone would come out. When I realized no one was going to come I pulled the van forward so I could see inside the store.
By this time the kiddos have seen Walmart, its right beside Sam’s , and McDonald’s is now straight in front of us. The three boys start chanting Walmart Walmart Walmart because they all want new Cars 3 toys. Diva is screaming she wants a milkshake and the baby is now crying because she has been rudely awakened from her nap by all the commotion taking place in the van. So much for an easy pick up.
I see a Sam’s employee walking into the store and start waving my arms like a crazy lady to get his attention (as if the screaming and crying from my van was not enough) I explained to him I had an order to pick up but was not sure what I needed to do. He told me I would have to go in the store and report to the service center area. They would then check my ID and confirm my order before sending me back out to move my van to the loading area.
Maybe we should have looked at the store prior to placing our order. But there was nothing said anywhere about us having to go inside the store before we could pick up the order. That was not my idea of convenience. The whole point of me placing a pickup order was so I would not have to take all the kids in the store by myself. I looked back through my van at what was taking place and I knew we would not be picking up the order. I think the guy knew that too. I thanked him and drove off. I called my husband and told him what was going on and he agreed to pick it up after work.
The ride home was not enjoyable. The boys were upset we did not get new Cars 3 toys, but did calm down when I handed them the toys the happy meals provided. Diva was mad and did not drink her milkshake because, even though I asked them not to put whipped cream on her shake they did. And baby girl, well she was fussy because she needed more sleep.
That evening my husband went back over to pick up our order. He went inside and went to the service counter. He waited over an hour and a half to pick up our things. He could have shopped faster than that. We won’t be doing that again.
We love Sam’s and I know we will shop in the store again but I feel the pick up service just was not for us. Maybe I was expecting to much. I love the idea just wish there would have been a button to push or a window that I could have showed my membership ID too and pulled up to get our stuff. I’m all about making it easier. We have heard some of the local grocery stores are doing their own versions of this type of service so I will be checking into them and seeing how they actually work. Walmart also has a two delivery so I’m hoping to put that service to good use. We will see. For now we will just take turns going to the store.